By Paul R Timm PH.D.
Designed to get all managers and staff wondering the little issues that may be performed to inspire patron loyalty and increase provider.
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Additional info for 50 Powerful Ideas You Can Use to Keep Your Customers
Then, try to learn something about the topics others are interested in. Once learned, mention this information when talking with them. Don’t proclaim what you’ve learned as though you’re a new expert, but use what you know to ask how they feel about the topic. Then be a good listener. You’ll learn more and strengthen your relationship. ´ Practice conversation starters and sustainers. Learn to make small talk, initiate conversations, and keep those conversations from dying. ” ´ Practice conversation closers.
You hold people’s attention by putting a little life into your voice. Express honest reactions in expressive ways. Let your voice tones be natural and friendly. Use hold carefully. People hate being put on hold. When it’s necessary, explain why and break in periodically to let them know they haven’t been forgotten. If what you’re doing will take longer than a few minutes, ask the caller if you can call them back. Write down your commitment to call back and don’t miss it. Use friendly, tactful words.
Each has the power to motivate your customer to become loyal to you and your company. 40 PART II POWERFUL IDEAS FOR PROJECTING YOUR PERSONALITY TO CUSTOMERS The opening moments with a customer, whether face to face, over the phone, via letter or advertisement, or through a Web site, can be critical to building a foundation for loyalty. The old adage, “You only get one chance to make a first impression,” is true. You can, in some cases, recover from a bad first contact, but it takes a lot of additional work.